Your Query
Please note the following
- Responses to queries or comments will be made by email. Please make sure your email address is input correctly otherwise we will be unable to contact you.
- Queries and comments sent to us will be used exclusively for support information, and will not be used for any other purpose.
- Personal information will be handled in compliance with our Privacy Policy.
- Please note that responses to opinions, requests, and queries may take time, or we may be unable to respond in some cases.
- We do not respond to questions related to game strategies, hints or tips.
- Answers provided are meant to respond to the customer's individual inquiry.
Please refrain from using these answers for other purposes (including posting elsewhere or other secondary use) whether partially or in its entirety. - Support is only available in English.
- To make sure responses are not sent to your spam box, please enable receipt of emails with "gamecity.ne.jp" and "koeitecmo.co.jp" domains in your settings.
- Please note that phone support is not available.
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{"title_tag_name_default":"Koei Tecmo Games Contact Us","top_note_default":"Please note the following","top_subject_default":"Your Query","top_caution_exp_default":"<li>Responses to queries or comments will be made by email. Please make sure your email address is input correctly otherwise we will be unable to contact you.<\/li><br \/><li>Queries and comments sent to us will be used exclusively for support information, and will not be used for any other purpose.<\/li><br \/><li>Personal information will be handled in compliance with our <a href=https:\/\/www.gamecity.ne.jp\/privacy\/pdf\/privacy-policy-en.pdf>Privacy Policy<\/a>.<\/li><br \/><li>Please note that responses to opinions, requests, and queries may take time, or we may be unable to respond in some cases.<\/li><br \/><li>We do not respond to questions related to game strategies, hints or tips.<\/li><br \/><li>Answers provided are meant to respond to the customer's individual inquiry.<br \/>Please refrain from using these answers for other purposes (including posting elsewhere or other secondary use) whether partially or in its entirety.<\/li><br \/><li>Support is only available in English.<\/li><br \/><li>To make sure responses are not sent to your spam box, please enable receipt of emails with \"gamecity.ne.jp\" and \"koeitecmo.co.jp\" domains in your settings.<\/li><br \/><li>Please note that phone support is not available.<\/li><br \/>","top_caution_exp_12":"<li>Responses to queries or comments will be made by email. Please make sure your email address is input correctly otherwise we will be unable to contact you.<\/li><br \/><li>Queries and comments sent to us will be used exclusively for support information, and will not be used for any other purpose.<\/li><br \/><li>Personal information will be handled in compliance with our <a href=https:\/\/www.gamecity.ne.jp\/privacy\/pdf\/privacy-policy-en.pdf>Privacy Policy<\/a>.<\/li><br \/><li>Please note that responses to opinions, requests, and queries may take time, or we may be unable to respond in some cases.<\/li><br \/><li>We do not respond to questions related to game strategies, hints or tips.<\/li><br \/><li>Answers provided are meant to respond to the customer's individual inquiry.<br \/>Please refrain from using these answers for other purposes (including posting elsewhere or other secondary use) whether partially or in its entirety.<\/li><br \/><li>Support is only available in English.<\/li><br \/><li>To make sure responses are not sent to your spam box, please enable receipt of emails with \"gamecity.ne.jp\" and \"koeitecmo.co.jp\" domains in your settings.<\/li><br \/><li>Please note that phone support is not available.<\/li><br \/>","top_attention_default":"* Make sure the type of equipment being used and game title are correctly noted.","top_to_confirm_button_default":"To Confirmation Screen","top_back_button_default":"Back to Top of Page","required_default":"Required","confirm_subject_default":"Your Query","confirm_begining_exp":"<b>The following content will be sent.<\/b>","confirm_back_button_default":"Back","confirm_to_thanks_button_default":"Send","confirm_note_subject_default":"Please note the following","confirm_note_content_default":"","confirm_ending_exp":"If this is OK, please click \"Send\".<br \/>If corrections need to be made, please click \"Back\" to return to the entry form.<br \/>When using \"Back\" etc. from the browser to return, the content you entered may be lost.","thanks_subject_default":"Your Query","thanks_begining_send_default":"has been sent","thanks_begining_description_head_default":"Your reception ID is ","thanks_begining_description_tail_default":".","thanks_begining_note_default":"* Things to note regarding queries","thanks_begining3_exp":"<li>Once we have received your query, you will receive an automated reply email from our office.<br \/><br \/>If you do not receive an auto reply after some time has passed, one of the following issues may have occurred.<br \/>Once you have confirmed one of these issues as the reason, we ask that you resubmit your query.<\/li><br \/><br \/><li>The entered email address is incorrect.<\/li><br \/><li>The auto response email was sent to your spam box due to your email filter settings.<br \/><br \/>If the auto response was sent to your spam box, please go into settings and allow all emails with the \"gamecity.ne.jp\" and \"koeitecmo.co.jp\" domains.<\/li>","error_subject_default":"Your Query","error_occurrence_default":"An error has occurred.","error_description_default":"Please correct the following content.","error_cause_default":"\u25bc Most likely due to the following.","error_busy_default":"We are currently experiencing a high volume of traffic.","error_busy_description_default":"Please try sending it again at a later time.","error_wrong_action_default":"The browser's Refresh and Back buttons cannot be used.","error_wrong_action_description_default":"We ask that you access this page from the Contact Us form again.","error_auth_external_default":"Authentication has failed.","error_auth_description_external_default":"Please access this page again at a later time.","error_url_external_default":"There may be a problem with the URL.","error_url_description_external_default":"Please check the URL and try to access this page again.","error_time_default":"We are currently experiencing a high volume of traffic.","error_time_description_default":"Please try sending it again at a later time.","error_not_found_default":"The page cannot be found.","error_url_default":"There may be a problem with the URL.","error_url_description_default":"Please check the URL and try to access this page again.","footer_default":"\u00a9Koei Tecmo Games All rights reserved.","copyright_subject_default":"Intellectual property display","copyright_kt_default":"\u00a9Koei Tecmo Games All rights reserved.","js_select_message":"\u25bc Please select","js_other":"Others","js_please_input":"must be entered.","js_wrong_format":"The input format is incorrect.","js_limit_length_head":"Please enter within ","js_limit_length_tail":" characters limit.","js_unexpected_char":"Some unusable character(s) are included.","js_please_number_input":"number must be entered.","js_wrong_date_format":"The input format or date is incorrect.","unexpected_data":"Unauthorized data has been sent.","please_input_correct_date":"Please enter the correct date.","mail_message_first":"* This email is sent automatically.","mail_message_second":"Thank you for your query.\nWe have received the following from you.","mail_message_third":"We will review the content of your query at our office.\nPlease allow some time for us to send a response.","mail_message_fourth":"Please understand that we may not be able to respond to certain queries, including opinions or requests.","mail_message_accept_date":"Query Date:","mail_subject_title_for_user_head":"We have received your query regarding ","mail_subject_title_for_user_tail":"","mail_message_title":"Title:","mail_message_inquiry_id":"reception ID:","title_12":"Game title","name_12":"Owner name","mail_12":"Email address","steam-id_12":"Steam ID","platform_12":"Platform","input-ksv_12":"KOEI TECMO SYSTEM VIEWER data input","used-pc_12":"Type of PC used (make, model)","used-os_12":"OS used","cpu_12":"CPU (type\/operation speed)","main-memory-capacity_12":"Main memory capacity","hdd-onos-free-space_12":"Memory space of HDD with 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en