Your Query

Please note the following

Responses to queries or comments will be made by email. Please make sure your email address is input correctly otherwise we will be unable to contact you.

Queries and comments sent to us will be used exclusively for support information, and will not be used for any other purpose.

Personal information will be handled in compliance with our Privacy Policy.

Please note that responses to opinions, requests, and queries may take time, or we may be unable to respond in some cases.

We do not respond to questions related to game strategies, hints or tips.

Answers provided are meant to respond to the customer's individual inquiry.
Please refrain from using these answers for other purposes (including posting elsewhere or other secondary use) whether partially or in its entirety.

Support is only available in English.

To make sure responses are not sent to your spam box, please enable receipt of emails with "gamecity.ne.jp" and "koeitecmo.co.jp" domains in your settings.

Please note that phone support is not available.

Game titleRequired
Owner nameRequired * If this is not known, enter "Unknown"
Email addressRequired
Steam IDRequired
PlatformRequired
KOEI TECMO SYSTEM VIEWER data input In order to check your PC information to better respond to you, we ask that you download the KOEI TECMO SYSTEM VIEWER here. Running this program will automatically collect your system information. Copy the content from the program window by clicking the Copy button and pasting it into the space below. * By using the KOEI TECMO SYSTEM VIEWER, you do not need to answer the questions from "Type of PC used" to "DirectX version" listed below.
Type of PC used (make, model)
OS used
CPU (type/operation speed)
Main memory capacity
Memory space of HDD with OS
Video card (product name or chip type)
Video card driver and driver version
VRAM capacity
Sound card (product name)
DirectX version
Monitor (product name)
Modem/router (product name)
Internet service provider
Type of internet connection (e.g. wireless, broadband etc.)
Internet connection speed (Mbps)
Date of incident/issue
Query, opinion, or request contentRequired Be as detailed as possible with the steps etc. for which the incident occurred.

* Make sure the type of equipment being used and game title are correctly noted.

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